Refund Policy

Last updated: June 2026

At Broglad, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

1. Contact Information

Broglad
45 Baker Street, London W1U 6TW, United Kingdom
Phone: +44 20 7946 0958

2. Return Window

You have 14 days from the date you receive your order to request a return. After this period, we are unable to accept returns unless the item is faulty or not as described.

3. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

The following items are non-returnable:

• Personalised or custom-made items
• Perishable goods
• Downloadable digital products
• Items marked as final sale

4. How to Start a Return

To initiate a return, please contact us within 14 days of receiving your order:

• Phone: +44 20 7946 0958
• Address: 45 Baker Street, London W1U 6TW, United Kingdom

Please include your order number and reason for return. We will provide you with return instructions.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly sent. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and credited to your original payment method. Please note that your bank or card provider may take additional time to post the refund to your account.

7. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

9. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.